Our Quality & Service Promise to you
Our Quality and Service Promise to You
at Royal Coast Empire we are a passionate team of craftspeople with innovative production processes and equipment that allows us to deliver the highest print quality possible.
Nobody’s perfect, even if we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. Notify us within 15 days of receiving your order and we’ll take care of you.
Our Print-It-Right Guarantee makes it quick and easy:
- If your order contains items that are printed materially different than your final design or on incorrect products, we will reprint those incorrect pieces for you. We will also email you pre-paid shipping labels so that your return doesn’t cost you a dime
- If for any reason we try and are unable to reprint those pieces correctly, we will refund you those pieces. We will email you pre-paid shipping labels and you will be refunded upon receipt of your returned items.
Questions or Concerns About Your Order?
For questions or concerns about your order, contact our customer care team email@example.com call us at 916-514-1028